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United Healthcare provides full Managed Equipment Service (“MES”) solutions for medical and non-medical equipment. Key benefits of implementing MES include:

  • Guaranteed replacement of all managed equipment in line with an Equipment Replacement Plan ("ERP")
  • Enhanced financial management and planning as a result of consistent   equipment-related costs
  • Reclaim of VAT on equipment purchased indirectly via MES
  • One central point of contact for all equipment-related services via the MES Help Desk
  • Payment-linked performance regime for purchase, maintenance and repair of equipment· integrated MES and Picture Archive and Communication (“PAC”) systems
  • Management of risks in line with Controls Assurance Standards


Elements of our service include:

  • Provision of funding for the purchase of new equipment and  management of its procurement
  • MES strategy development in partnership with the Trust, including agreement of ERP, output specification and equivalency principles
  • Transfer of equipment from the Trust realising capital for other  developments
  • A Help/Fault Reporting Desk
  • Equipment management and reporting systems
  • Procurement and acceptance testing of equipment, in partnership with Trust departments
  • Comprehensive maintenance and repair of all managed equipment to an agreed output service specification
  • Planned Preventative Maintenance Management
  • Dealing with MDA notices
  • Commissioning & decommissioning of equipment
  • Insurance of all managed equipment
  • Safety management in accordance with established national standards
  • Ongoing user training

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